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General Questions
- What is the order execution speed for all products and accounts?
- What is EC Markets? An investment company, online trading platform, an investment app, trading app or digital broker?
- Can I move my accounts and investments from another broker at no cost?
Account Set Up & Onboarding
- Why am I completing a knowledge test?
- How long does it take to process an account?
- Why has my application been flagged for additional review?
CFDs & Spread Bets
- In which accounts can I trade CFDs and spread bets?
- How much leverage do you offer on CFDs?
- Is leverage available on any products other than CFDs?
ISA
- What can I hold in an ISA? Do you offer fractional shares?
- Who can open an ISA?
- Do you offer other ISA types apart from a Stocks and Shares ISA?
SIPP
- What can I hold in a SIPP? Do you offer fractional shares?
- Who can open a SIPP?
- How many ISAs or SIPPs can I hold with you?
Payments
- Is there a minimum deposit for an account?
- What is Open Banking and how does it work?
- How long does an Open Banking deposit take to appear in my account?
| Channel | Availability | Details |
|---|---|---|
| Live Chat | 07:00 – 22:00 (UK Time), Monday to Friday | Instant help with your account and our platforms. |
| Email Support | Responses 07:00 – 22:00 (UK Time), Monday to Friday | For detailed enquiries, documentation, or complex issues. clientsupport@ecmarkets.co.uk |
| Phone Support | Sunday 22:00 – Friday 22:00 (UK Time) | UK-based support for urgent matters. +44 (0)20 7621 7970 |
