Payments

The minimum deposit amount is £1.00.

Open Banking is a secure, bank-to-bank payment method. Instead of entering card details, you authorise a payment directly from your bank account through your own banking app. Funds are sent via Faster Payments and typically arrive within minutes. It is available from most major UK banks.

Open Banking deposits are typically confirmed within a few minutes though bank processing times can occasionally cause short delays.

Occasionally there is a short delay between authorising a payment and it appearing in your account. If your account has not been credited within 30 minutes, please contact our support team with the date, time, and amount of the payment. We will investigate and resolve this as quickly as possible.

Yes. Open Banking payments are regulated by the Financial Conduct Authority (FCA) and use the same security as your own online banking. EC Markets never sees or stores your bank login credentials. You authorise each payment directly through your own bank.

To deposit by bank transfer:

1. In the EC1 app, select Deposit, then Manual Bank Transfer.
2. The app will display the bank account details and a unique payment reference specific to your account.
3. Log in to your bank and make a Faster Payment to the details shown, using the exact reference provided.
4. Your deposit will be credited once received and matched to your account.

Yes - it is essential that you use the exact payment reference shown in the app. This reference is unique to you and is how we match your payment to your account. Payments received without the correct reference may be delayed while we investigate.

Manual deposits are sent via Faster Payments, which typically arrives within two hours. Once received, your funds will usually be credited to your account the same day. If you make a deposit outside business hours, it may be processed on the next working day.

If your deposit has not appeared within 1 business day, please contact our support team. Please have ready: the date and time of the transfer, the amount, and your payment reference. We will trace the payment and keep you updated.

Please contact our support team immediately. We will do our best to return any unmatched funds. Unmatched payments are returned within 10 business days in line with our policy. We cannot guarantee recovery of payments sent to an incorrect account outside of our system.

Please allow 1 business day for the processing of your withdrawals. In case of any delays we will contact you at the first opportunity. Also note that processing times may vary depending on your bank.

You can only withdraw to a bank account in your own name that is registered on your EC1 account. Where possible, withdrawals are returned to the same account you used to deposit. If you need to withdraw to a different account, it must be verified and registered on your account first.

No. We only process withdrawals to accounts held in your own name. We are unable to send funds to a third party under any circumstances.

Where possible, withdrawals are returned to your original funding source. If you need to use a different account, it must be in your own name and registered on your EC1 account before you submit the request.

The minimum withdrawal amount is £1.00.

Processing times can vary depending on your bank. If your withdrawal hasn't arrived within the expected timeframe, please contact our support team with the date and amount of your request and we will look into it.

We may need to carry out additional checks before processing your withdrawal. This can include identity or account verification, or other regulatory requirements. We will let you know your request is under review, though in some circumstances we may not be able to give a specific reason. We will resolve this as quickly as possible.