Account Set Up & Onboarding

We ask clients to complete a knowledge test so we can better understand their experience and familiarity with investing and trading products. This helps us meet regulatory requirements, provide appropriate services, and ensure you understand the potential risks involved before making investment decisions. The process is designed to support informed investing and help protect our clients.

We aim to get all our clients set up and ready to trade as quickly as possible. However, processing times can vary depending on your individual circumstances and eligibility requirements. Factors such as identity verification, the completeness of your application, and any additional information we may need can affect how long the process takes. Once all required information has been received and reviewed, we'll keep you informed of your account status throughout the process.

Additional review may be required in certain circumstances where we need further information to process your application. We will contact you as quickly as possible with details of any requirements and aim to resolve these cases promptly.

At this time, we only accept applications from UK tax residents. If you are not a UK tax resident, please visit our global website to view the services available in your country: https://www.ecmarkets.com/?N=Home

For further information regarding eligibility, please contact us.

If you do not pass the test on your first attempt, you will be able to retake it after a waiting period of one week. You may attempt the test up to three times. If you do not pass after your third attempt, you will need to wait six months before becoming eligible to take the test again. If you have any questions about the test process, please contact us for further assistance.

To comply with Financial Conduct Authority (FCA) regulations and Know Your Customer (KYC) requirements, we are required to verify your identity and residential address before opening an account. These checks help protect both our clients and our business from fraud and financial crime.

Applications may be declined if they do not meet our eligibility or regulatory requirements, or if we are unable to verify the information provided.

Appeal requests are considered on a case-by-case basis. If you believe your application was declined in error or you have additional information you would like us to review, please contact our support team. We will assess your request and advise you on the next steps where applicable.

You can update your personal details at any time through the app. If you are unable to make the changes yourself, our support team will be happy to assist you.

We use Sumsub, a trusted third-party provider, to help us complete Know Your Customer (KYC) verification. This allows us to securely verify your identity and meet our regulatory obligations.

You can access different products at the same time; however, you are only permitted to hold one account per product.

Opening an account with EC Markets is a simple, three-step process designed to get you trading quickly and securely.

1. Complete the Application: Click the "Create an account" button on our website and fill out the online application form. This will require basic personal information and details about your trading experience.
2. Verify Your Identity: As a regulated financial institution, we are required to verify your identity and address. You will need to upload clear copies of:

• Proof of Identity: A valid government-issued photo ID (e.g., Passport or Driving Licence).
• Proof of Address: A utility bill or bank statement dated within the last three months.

3- Fund Your Account: Once your documents are verified, you can fund your account and begin trading. We offer two main account types: the Standard account (with spreads from 1.4 pips) and the Raw account (with spreads from 0.0 pips).

Our team aims to review and approve all verification documents within one business day.