Security
Keeping your account and funds safe
Yes, the safety of your funds is our highest priority, and we adhere to strict regulatory standards to ensure their protection.
EC Markets UK operates under the regulatory framework of the United Kingdom, which includes robust client money protection rules. Key measures we take include:
- Financial Services Compensation Scheme: As a regulated entity, our clients may be eligible for protection under the FSCS, which protects eligible deposits up to a certain limit. From 1 December 2025 the UK deposit protection limit is set to £120,000.
- Segregated Client Funds: All client funds are held in segregated bank accounts, entirely separate from the company's operational funds.
- Negative Balance Protection: We provide Negative Balance Protection to all retail clients. This means you can never lose more than the total balance of your trading account.
Your investments are held in line with Financial Conduct Authority (FCA) rules, which require client assets to be kept separate from the firm's own money. This means your investments are ring-fenced in designated client accounts and should not be used for the company's own business activities. These safeguards are designed to protect your assets even in the unlikely event that the firm becomes insolvent, as client holdings can be identified and returned in accordance with regulatory processes.
In addition, clients may be covered by the Financial Services Compensation Scheme (FSCS), which can provide compensation up to its limits if a regulated firm is unable to return client assets. The level of protection depends on the type of investment and the specific circumstances.
While these protections apply to custody and administration, the value of investments can still rise or fall depending on market performance, and is not guaranteed.
| Channel | Availability | Details |
|---|---|---|
| Live Chat | 07:00 – 22:00 (UK Time), Monday to Friday | Instant help with your account and our platforms. |
| Email Support | Responses 07:00 – 22:00 (UK Time), Monday to Friday | For detailed enquiries, documentation, or complex issues. clientsupport@ecmarkets.co.uk |
| Phone Support | Sunday 22:00 – Friday 22:00 (UK Time) | UK-based support for urgent matters. +44 (0)20 7621 7970 |